Streamline return processing, quality inspection, defect tracking, and RMA management with complete traceability.
Structured RMA process with reason codes, approval workflows, and expected return timelines.
Multi-parameter quality gates for incoming and returned goods with pass/fail/hold classifications.
Log defects by category (damaged, expired, wrong item) with vendor-linked tracking.
Auto-generate credit/debit notes for returns with GST adjustment and reconciliation.
Return damaged/incorrect goods to vendors with debit notes and replacement.
Process customer returns with credit notes, restocking, and refunds.
Configurable inspection parameters, acceptance criteria, hold/release workflows.
Centralized defect log with categorization, root cause, resolution status.
Return rates, defect trends, vendor quality scorecards, cost-of-quality.
Manage rejected goods -- scrap, dispose, return to vendor, or rework.