Frequently Asked Questions

cloudeTRACK is a comprehensive AI-powered Store & Inventory Management ERP solution developed by Shivakarma Infotech Solutions. It covers all aspects of inventory management including stock control, warehouse management, procurement, sales, barcode scanning, vendor management, and AI-powered demand forecasting.

cloudeTRACK is designed for retail stores, wholesalers, manufacturing units, hospitals, schools, warehouses, distribution companies, and any business that needs to manage inventory. It scales from single-store operations to multi-warehouse enterprise deployments.

cloudeTRACK is primarily a cloud-based solution with 99.9% uptime SLA. For Enterprise plan customers, we also offer on-premise deployment options.

cloudeTRACK is backed by Shivakarma Infotech's ISO/IEC 27001:2022 Information Security certification. We use 256-bit SSL encryption, role-based access control, daily automated backups, and complete audit trails to protect your data.

cloudeTRACK includes 15+ integrated modules covering Masters & Configuration, Warehouse Management, Stock Control, Purchase & Procurement, Sales & Dispatch, Vendor Management, Barcode & QR, Stock Audit, Returns & Quality, Asset Management, Batch & Expiry Tracking, Messaging & Alerts, Accounting & GST, MIS & Analytics, AI-Powered Analytics, and Control Panel.

Yes! cloudeTRACK has a full Barcode & QR Code module. You can generate barcodes (Code 128, EAN-13, UPC-A) and QR codes, print bulk labels, scan using mobile devices or Bluetooth/USB scanners (Zebra, Honeywell compatible), and map SKUs for instant identification.

cloudeTRACK's AI module includes Demand Forecasting (ML-based prediction), Anomaly Detection (unusual stock movements), Smart Reorder Engine (optimal reorder points), and Natural Language Queries (ask in plain English and get instant answers).

Yes, cloudeTRACK supports multi-warehouse management with zone/bin location tracking, inter-warehouse transfers, capacity management, and warehouse-level dashboards. Professional plan supports up to 5 warehouses, Enterprise supports unlimited.

Yes, cloudeTRACK offers bidirectional integration with Tally ERP for seamless accounting sync. It also supports GST-compliant invoicing, e-Way bill generation, and SAP integration for enterprise clients.

Starter plans: 3-5 business days. Professional: 1-2 weeks including data migration and training. Enterprise: 2-4 weeks depending on complexity and integration requirements.

Yes! All plans include online training sessions. Professional and Enterprise plans include hands-on training for your team. We also provide documentation, video tutorials, and a dedicated onboarding specialist.

Absolutely. Our team handles complete data migration -- items, vendors, stock levels, purchase history. Migration is free for Professional and Enterprise plans. We support imports from Excel, CSV, Tally, and other ERP systems.

Starter: email support (Mon-Sat, 9AM-6PM IST). Professional: phone and WhatsApp with priority response. Enterprise: 24/7 premium support with dedicated account manager and guaranteed SLAs.